Return & Refund Policy

Every Warden Works miniature is printed to order specifically for each customer. Because of this made-to-order process, we do not accept returns or exchanges for change of mind.

Damaged or defective items

If your order arrives damaged, misprinted, or defective, we'll make it right. Email us at our contact form within 14 days of delivery with:

• Your order number
• A clear photo of the damaged or defective item

Once verified, we'll send a free replacement or issue a full refund to your original payment method — your choice. You won't need to ship the item back unless we specifically request it.

Incorrect or missing items

If you received the wrong item or part of your order is missing, contact us within 14 days of delivery and we'll resolve it at no cost to you.

Lost shipments

All orders ship with tracking. If tracking shows no movement or your package is confirmed lost in transit, contact us and we'll work with the carrier to locate it or send a replacement.

Refund processing

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the funds.

Contact

Warden Works · contact us · 6185 Taschereau Blvd, Ste 118 #647, Brossard, QC J4Z 0E4, Canada